Enhance Customer Experience by Proactively Listening to the Voice Of your Customers
Ransys Feedback Technologies is a global leading provider of Enterprise Feedback Management (EFM) solutions that leads organizations to a new level in their ability to be "Attentive" to the Voice of their Customers and helps them to implement an effective ongoing improvement processes, which are crucial for organizations seeking to better understand their customers, improve customer service, reduce churn, promote customer loyalty and retention, and increase bottom and top line revenues.
Ransys also enables organizations to fully monitor and manage all relevant customer feedbacks on a proactive and ongoing manner using one consolidated feedback platform, which in turn reduce operational costs. |
|
Customer Experience Success Stories
Old Mutual Healthcare dramatically reduced member complaints and increased member satisfaction by implementing a Voice of the Customer program. After realizing that only customers' judge quality and all other judgments are essentially irrelevant...
Read more...
Orange positions itself as the best cellular provider by demonstrating superior customer experience. Orange decided that listening to what customers have to say had to be the basis for establishing a department fully dedicated to customer demands and attitudes...
Read more...
EL-AL's call center sales are up by 500% after implementing the Attentive™ feedback solution.
Additional notable results have included: increase in agents' productivity by over than 100% (agents used to take 4 calls per hour, they are now up to 9-10 calls per hour)...
Read more...
|
6 reasons to choose Attentive™ ACE ...
1. ROI - The direct cost of Attentive™ ACE can be covered by the average contact center in just 3 to 6 months, even if applied only to improve enterprise processes in only one area. When used effectively and across all areas of the enterprise the use of Attentive™ ACE can result in much larger accumulative savings, assisting the contact center to increase profitability, market share and its ability to compete while reducing expenses.
2. Event Driven Feedback (EDF) - Attentive™ ACE is based on innovative EDF methodology, providing timely alerts to management that are triggered by customer feedback and allowing a rapid response that enables changes in people, processes, policies and products...
|
|
Read more...
|
|
Customer testimonials
 "Support engineers must understand that Attentive™ ACE is not a ‘finger pointing' mechanism, nor a managerial spy, but rather a system tailored to help us embrace our customers and improve/enhance their perception of NICE services and a tool to deepen brand loyalty". Dan Alon, Global Processes & Methodologies Manager at NICE Systems
 "Attentive™ has significantly enhanced our corporate attentivity, enabling us to effectively listen to our customers. Attentive™ enables us not only to know what our customers think, and their level of satisfaction, but also to efficiently utilize this information, enabling us to instantly transform it into concrete improvements at the service representative's end.", Danny Shuva, DHL's VP Service and Operations, DHL
"Attentive™ ACE has enabled OMHc to collect on the spot customer evaluations of our products & service in the Call Centre. This has facilitated and expedited our ability to instantly adopt changes & modifications as a direct result of this feedback and dramatically improve the customers' service experience." Gerald McKinnon, Services and Operation executive, OMH
|
|
Read more...
|
What Analysts say about Ransys...
Ransys is one of the leading global vendors of Enterprise Feedback Management solutions, Jim Davies - Research Director at Gartner.
Read more...
Ransys is one of the 7 leading global vendors of Contact Center Surveying/Feedback and Analytics systems, 2009 Contact Center Surveying/Feedback and Analytics Market Share Report.
Read more...
"Ransys Advances Customer Experience Management Imperative", a blog by Richard Snow - VP & Research Director at Ventana Research.
Read more...
|
|
|
