Enhance Customer Experience by Proactively Listening to the Voice Of your Customers
Ransys Feedback Technologies is a global leading provider of Enterprise Feedback Management (EFM) solutions that leads organizations to a new level in their ability to be "Attentive" to the Voice of their Customers and helps them to implement an effective ongoing improvement processes, which are crucial for organizations seeking to better understand their customers, improve customer service, reduce churn, promote customer loyalty and retention, and increase bottom and top line revenues.
Ransys also enables organizations to fully monitor and manage all relevant customer feedbacks on a proactive and ongoing manner using one consolidated feedback platform, which in turn reduce operational costs. |
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What Analysts say about Ransys...
Ransys is one of the leading global vendors of Enterprise Feedback Management solutions, Jim Davies - Research Director at Gartner.
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Ransys is one of the 7 leading global vendors of Contact Center Surveying/Feedback and Analytics systems, 2009 Contact Center Surveying/Feedback and Analytics Market Share Report.
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"Ransys Advances Customer Experience Management Imperative", a blog by Richard Snow - VP & Research Director at Ventana Research.
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Customer Experience Success Stories
Old Mutual Healthcare dramatically reduced member complaints and increased member satisfaction by implementing a Voice of the Customer program. After realizing that only customers' judge quality and all other judgments are essentially irrelevant...
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Orange positions itself as the best cellular provider by demonstrating superior customer experience. Orange decided that listening to what customers have to say had to be the basis for establishing a department fully dedicated to customer demands and attitudes...
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EL-AL's call center sales are up by 500% after implementing the Attentive® feedback solution.
Additional notable results have included: increase in agents' productivity by over than 100% (agents used to take 4 calls per hour, they are now up to 9-10 calls per hour)...
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New thought leadership
by Eyal Barnea, VP Products & Solutions, Ransys
How to apply effective feedback to improve customer experience?
Despite the fact that today it is almost impossible to find organizations that do not perform some sort of a customer feedback process, a huge gap still exists between the perception of quality of service that the organization attaches to itself and how customers perceive the service experience they receive.
A major revolution seen in organizations during recent years is in the field of customer service. Organizations invest highly in human and financial resources in order to implement advanced computing systems, set up service centers and call centers, train staff and launch high-profile campaigns. By and large, after investing so much in customer service, we must ask, "Was it worth it? Does the customer really appreciate what we are striving to achieve?"
Despite the fact that today it is almost impossible to find organizations that do not perform some sort of a customer feedback process, a huge gap still exists between...
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Customer testimonials
 "Support engineers must understand that Attentive ACE is not a ‘finger pointing' mechanism, nor a managerial spy, but rather a system tailored to help us embrace our customers and improve/enhance their perception of NICE services and a tool to deepen brand loyalty". Dan Alon, Global Processes & Methodologies Manager at NICE Systems
 "Attentive has significantly enhanced our corporate attentivity, enabling us to effectively listen to our customers. Attentive enables us not only to know what our customers think, and their level of satisfaction, but also to efficiently utilize this information, enabling us to instantly transform it into concrete improvements at the service representative's end.", Danny Shuva, DHL's VP Service and Operations, DHL
"Attentive ACE has enabled OMHc to collect on the spot customer evaluations of our products & service in the Call Centre. This has facilitated and expedited our ability to instantly adopt changes & modifications as a direct result of this feedback and dramatically improve the customers' service experience." Gerald McKinnon, Services and Operation executive, OMH
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