Enhance your Customer Experience using Attentive™ Proactive Feedback Solutions
Ransys Feedback Technologies is a leading global provider of EFM (Enterprise Feedback Management) solutions that developed Attentive™ proactive feedback solution; a revolutionary enterprise application that enhances customer experience by transforming customer feedback into an actionable daily management tool for front line executives, as well as strategic board room level high resolution decision making. |
|
Customer Experience Success Stories
Orange positions itself as the best cellular provider by demonstrating superior customer experience. Orange decided that listening to what customers have to say had to be the basis for establishing a department fully dedicated to customer demands and attitudes.
Read more...
Leumi Card improved Customer Experience by more than 20% using Event Driven Feedback. Leumi Card constantly boosts its competitive edge by having an innovative Voice of the Customer program which ensures constant improvement of customer experience.
|
Customer testimonials
"Attentive™ ACE has enabled OMHc to collect on the spot customer evaluations of our products & service in the Call Centre. This has facilitated and expedited our ability to instantly adopt changes & modifications as a direct result of this feedback and dramatically improve the customers' service experience." Gerald McKinnon, Services and Operation executive, OMH
Read more
"This is a key point in our Customer Relationship Management, and an opportunity to embrace customer feedback and convert it to an important improvement engine. Support engineers must understand that Attentive™ ACE is not a ‘finger pointing' mechanism, nor a managerial spy, but rather a system tailored to help us embrace our customers and improve/enhance their perception of NICE services and a tool to deepen brand loyalty." Dan Alon, Global Processes & Methodologies Manager at NICE Systems
|
|
Read more...
|
|
6 reasons to choose Attentive™ ACE ...
1. ROI - The direct cost of Attentive™ ACE can be covered by the average contact center in just 3 to 6 months, even if applied only to improve enterprise processes in only one area. When used effectively and across all areas of the enterprise the use of Attentive™ ACE can result in much larger accumulative savings, assisting the contact center to increase profitability, market share and its ability to compete while reducing expenses.
2. Event Driven Feedback (EDF) - Attentive™ ACE is based on innovative EDF methodology, providing timely alerts to management that are triggered by customer feedback and allowing a rapid response that enables changes in people, processes, policies and products...
|
|
Read more...
|
Facing the future...
Becoming a Customer Centric Organization using Event Driven Feedback Technology. Customer service has long become a palpable topic on the agenda of organizations world-wide. All sectors face challenges to improve this and there are innovative ways to help organizations to cope with these challenges by using customer focused strategies. One of the most promising ways of doing this is using Voice of the Customer (VOC) initiatives. When traditional VOC methods are based on the reactive approach, customers are the ones to initiate their feedback via complaints and suggestion notes. In contrast, the proactive approach is fast gaining scope and allows organization takes full responsibility for receiving feedback from customers. When traditional VOC methods are based on the reactive approach, customers are the ones to initiate their feedback via complaints and suggestion notes. In contrast, the proactive approach is fast gaining scope and allows organization takes full responsibility for receiving feedback from customers...
|
|
Read more...
|
|
|
