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Event driven feedback - enables pinpointed and detailed information on the inspected customer´s experience, and provides action items from operational level to strategy level.
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Feedback is directed by real time rule based sampling - acquires the most suitable, relevant and informing customer from the overall daily service interactions. As a result, ACE correspondingly aims for focused feedback and prevents customer harassment.
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Management and control tools - to assure quality and to gain increased resources allocation capabilities.
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Flexible set up and definitions - through user friendly interfaces that allows updates and changes to be done in no-time.
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Information processing and analysis module - enables periodic automatic distribution of user friendly reports to managers´ emails with relevant information only.
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Real time alerts generator - automatically detects exceptional feedbacks and sends hot alerts to relevant managers and other functionaries to triggers recovery actions aimed to reduce relinquishment.
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Multi-format reports - HTML, PowerPoint, and KPI Dashboard reports in several presentation levels (detailed, tabular comparison, graphical summary), directed to arouse action in different managerial levels.
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Designed and Developed