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Event-based feedback - The feedback process is driven by service events – resolving a service case in the Microsoft Dynamics CRM triggers the sending of the feedback form to the customer. This enables the customer to relate in his feedback to a specific event, rather to be a general one, and thus be more accurate and informative to the organization.
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Focused tailored feedback - Attentive™ CSD enables the feedback questionnaire sent to the customer to be tailored to the specific event which generated the feedback process. Moreover, the questionnaire may also consider other data stored in the CRM system about the customer´s characteristics details, former organization-customer interactions and other background details. In this manner Attentive™ CSD makes sure that the feedback gathered is a customer-centric focused one.
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Reports + hot alerts - Reports are generated easily, delivering the service measures defined in the questionnaire, in several levels of presentation. Hot alerts concerning exceptionally bad/good feedbacks can be sent directly to defined managers´ e-mails.
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Total transparency for Dynamics - Attentive™ CSD´s feedback engine is fully transparent to the user. Feedbacks´ data is fully accessible through the Dynamics CRM folders, providing user friendly seamless interface with end user feedback providers.
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Easy to implement - Feedback engine easily and quickly embedded, demands single definition process during implementation which makes it fast to implement and easy to operate.
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Designed and Developed