About us
Ransys Feedback Technologies is a leading global provider of EFM (Enterprise Feedback Management) solutions.
Ransys has persistently built a well seasoned executive team of highly experienced and talented professionals. This team combines business savvy, methodological expertise, technological prowess and a firm belief that success in any enterprise is ultimately dependent upon understanding that "it's all about relationships". To be able to build an effective relationships you need not only to listen and even to understand your customer but it is crucial to do the appropriate actions in due time.
Ransys, which is recognized by Gartner and DMG Research as a leader in this field, has taken EFM an additional step along the evolutionary path into the continual feedback processes approach. The result is Attentive™ proactive feedback management solutions suite, a revolutionary enterprise application for monitoring customers' perception of their experience with a company; an experience that enables organizations to continuously improve their performance by measuring their customers' perceptions through a constant stream of Event Driven Feedback.
Attentive™ suite enables medium and large organizations to deploy feedback solutions that consolidate and manage the entire organizational wide feedback cycle. This provides superior customer satisfaction, loyalty and ultimately customer retention. In addition it decreases operational cost, streamlines business processes, and promotes long term employee retention.
In summary, Attentive™ enhances customer experience by transforming customer feedback into an actionable daily management tool for front line executives, as well as strategic board room level high resolution decision making.
Currently Ransys and its global partners provides solutions to more than 200 major commercial enterprises and large public and governmental organizations from industries such as:
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About us
