Financial Services

Leumi Card improved customer experience by more than 20% using Event Driven Feedback

Leumi Card constantly boosts its competitive edge by having an innovative Voice of the Customer program which ensures constant improvement of customer experience.

Leumi Card, a credit card company that issues Visa and MasterCard cards currently has 1.5 million customers, providing clearing services for over 42,000 businesses and employing over 1,200 people of which the majorities are Customer Service Representatives (CSR). "Retail finance is a highly competitive industry characterized by overall similarity of products", asserts Head of Service Quality, Shir Hazaz. Therefore it is fundamental to ensure superior service quality in order to maintain a healthy yet superior competitive edge.

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Old Mutual Healthcare successfuly implemented Attentive™ ACE at their Cape Town call center - July 2008.
Old Mutual Healthcare (OMHc) is a wholly owned subsidiary of the Old Mutual plc - a leading UK-based financial services group with substantial life assurance, general insurance and banking operations in Southern Africa and world-wide interests in financial services and asset management.

They also have over 40 years of experience in meeting the health care needs of individuals and groups in Southern Africa and has given unique insights into effective health care provision, which makes them the "partner of choice" for a large number of employers and individuals.

The Bank Hapoalim Group is headed by Bank Hapoalim B.M., the parent bank of the Group and Israel's largest bank. With a global presence, the Group offers sophisticated investors the scope, contacts and choices of an international bank with the personalized service of the finest private banking.

Part of the large US based international insurance company