Attentive™ CSD Screen Shots

CSD Screen Shots

"Feedback Reply" object tabs in Microsoft Dynamics CRM

The "General" tab displays details concerning the given feedback- the score, date of creation and a link to the filled questionnaire. The "Additional Info" tab presents the entities relevant to the given feedback- case, contact, account, ID , etc.
As it is presented through the CRM interface, the feedback collected by Attentive™ CSD is accessible to the entire organization. Moreover, using the Dynamics CRM interface frees the common users from long implementation and guidance processes. Connecting the feedback to certain Dynamics CRM entities associate the given feedback with the relevant interaction event and thus enables true understanding, and therefore motivates for the suitable acts of improvement.

Personalized feedback questionnaire is sent to the customer, and in order to increase response rate and to collect valid information, the questionnaire´s relevance to the customer is intensely enhanced. The tailored questionnaire may include the hard data saved in the CRM, such as the customer´s details (name, service preferences, etc.) and the event´s details (date, event type and subject, company representative involved, etc.). Moreover, different profiles (e.g., customer or event type) may trigger the creation of different questionnaires by using varied questions suitable to each of the profiles.

Reports are produced to display analysis of the collected feedback in several dimensions (case/ account/ contact) and in several levels (single question/ measurements sets/ entire questionnaire).