Attentive™ is an innovative modular highly customizable Enterprise Feedback Management (EFM) suite, combining state of the art technological prowess with unique knowledge and methodology enrichment. Attentive™ consolidates and processes feedback data from across the entire organizational spectrum, and ensures a fully integrated and proactive EFM.

Attentive™ Suite provides flexible solutions tailored to meet clients´ specific organizational needs in fields such as customer service, human resources, training, market research, etc. It enables various business units within an organization to design, generate and distribute customized questionnaires, surveys, evaluations and exam forms. Attentive™ collects, monitors, analyses and manages feedback results, synchronizing them with the organizational business processes, policies and decision making.

Attentive™ applications are quick and easy to implement, and operated independently by the organization. Interfaces with other organizational systems are supported, and high level of security is kept. Questionnaire forms are created easily in any language and with sophisticated logical structures, while data is collected in a verity of channels.

Attentive™ Suite consists of several components, designated to address different aspects of the entire organizational EFM needs:

• Attentive™ FM - serves as the foundation of the Attentive™ Suite. It includes the interfaces for questionnaire creation and design, the feedback distribution, collection and manage engines, and reporting and analyzing mechanisms. All other components are based on this key component, which is a fundamental element in each of the more progressed solutions.
• Attentive™ ACE - presents a much more progressive approach for measuring and improving customer experience. The ACE solution suggests an on-going feedback process based on smart sampling of customers involved in service interactions with the organization, collecting relevant and focused feedback from sampled customers, reporting to different managerial levels, and motivating for action and improvements.
• Attentive™ CSD (Customer Satisfaction for Dynamics) - an innovative Microsoft Dynamics CRM enhancement that empowers Microsoft Dynamics with ongoing customer feedback. With Attentive™ CSD, Dynamics CRM becomes customer attentive and focused, integrating customers´ opinions and perceptions regarding the company´s products, and the quality of the customer service and experience it is providing with the regular CRM data.
• Attentive^TM HR - a package of solutions directed to fulfill the feedback managing needs of Human Recourses managers. The solutions consist of the following:
  • 360° Evaluation - Collects simultaneous feedbacks about an employee from superiors, colleagues, subordinates, self-evaluation and other organizational functionaries.
  • Appraisals - Creates a flexible feedback workflow for an employee evaluation, in which each stage may relate to the previous stages.
  • Knowledge tests - Enables assuring and maintaining high level of professionalism across the organization.
  • Training Effectiveness- measures the training process´ effectiveness by collecting feedback from trainees and trainers in several points in time before, throughout and after the process. Due to be launched in future versions.