Success Stories

The constant measurement of service quality and improvements Attentive ™ creates and manages an effective enterprise feedback cycle, enabling us to constantly measure the customer experience we are providing.
	Leumi Card , Israel´s second largest credit card company, issues Visa and Master- Card credit cards in Israel. It currently has 1.2 million customers, 800 employees and a few hundred CSRs... Click Leumi Card to download the Full PDF *319 Kb*
Turning customer service and Service Quality into prime strategic assets **Orange decided that listening to what the customers have to say had to be the basis for establishing a department fully dedicated to customer demands and attitudes.**
	Orange is the second largest cellular service provider in Israel. The Company commenced full commercial operations in January 1999 in an almost saturated market ( Israel has one of the highest cellular penetration rates in the world), divided between two well established cellular companies. Today through its network (GSM, UMTS) provides Orange quality service and a range of additional services to 2,480 million subscribers in Israel... Click Orange to download the Full PDF *374 Kb*
Ongoing Feedback improves DHL´s customer satisfaction Attentive enables management to constantly measure and evaluate prevailing attitudes and satisfaction levels among customers, employees and suppliers.
	DHL is a global logistics organization, currently employing some 500,000 employees worldwide. The company’s core management philosophy is that everything at DHL is measured; from the implementation of major strategic decisions by the board of directors, to employees´ attitudes, customer satisfaction and public perceptions. Click DHL to download the Full PDF *355 Kb*