Ransys Ltd. is a leading global provider of EFM (Enterprise Feedback Management) solutions.

Ransys has persistently built a well seasoned executive team of highly experienced and talented professionals. This team combines business savvy, methodological expertise, technological prowess and a firm belief that success in any enterprise is ultimately dependent upon understanding that “it’s all about relationships”. To be able to build an effective relationships you need not only to listen and even to understand your customer but it is crucial to do the appropriate actions in due time.

Ransys, which is recognized by Gartner as a leader in this field, has taken EFM an additional step along the evolutionary path into the continual feedback processes approach. The result is Attentive™, an innovative and versatile EFM suite. Attentive™ enables medium and large sized organizations to continually monitor and improve customer relationships by proactively collecting customers’ feedback; by doing so, Attentive™ provides management with exceptional capabilities, enabling them to promote their customer attentivity and centricity, key factors in ensuring superior customer experience and service quality.

Ransys currently provides solutions to more than 200 customers of major commercial enterprises and large public and governmental organizations with such as:

• Financial institutions
• Telecoms
• Retailers
• High Tech
• Logistics and couriers
• Public institutions
• Other service-intensive organizations

Ransys´ Attentive™ suite enables medium and large organizations to deploy feedback solutions that consolidate and manage the entire organizational wide feedback cycle. This provides superior customer satisfaction, loyalty and ultimately customer retention. In addition it increases operational cost effectiveness, streamlines business processes, and promotes long term employee retention.

Products & Solutions

Ransys provides a comprehensive range of professional services to promote quick, efficient and cost effective deployment of its attentivity enhancing solutions, such as:

• Installation and implementation
• Training and technical support
• Professional consulting
• Outsourcing and hosting

These services ensure Attentive ™ customers rapidly derive the maximum benefits of our attentivity promoting solutions. These benefits include:

• Increased numbers of highly satisfied customers
• Reduced rates of extremely dissatisfied customers
• Higher customer loyalty and retention
• Early identification of service problems
• Increased employee motivation