Ransys Professional Partners

Ransys is 100 percent committed to customer success. We recognize the importance of delivering integrated end-to-end solutions. We also understand that our partners play a key role in the success of our customers as well as our own success. So we build cooperative relationships with our partners and work closely with them.

List of partners:

Rui Santos graduated in Computer Engineering at IST (Portugal) and continued on to do a post - graduate degree in Business Administration at INSEAD (France, Fontainebleau) and a post - graduate degree in Marketing Management at ISCTE (Portugal).
His professional career has consisted of various Director roles including Director of Customer Service at TMN, Director of Customer Service and IT at OniTelecom, Director of Customer Service at OniWay and Director of Contact Centers at Portugal Telecom. Rui is currently a Partner of InPar - In Partnership Business Consulting, President of AproCS - Portuguese Association of Customer Service Professional, Professor of ISCTE's Customer Service Advanced Course and Professor at Universidate Catolica - Customer Satisfaction and retention.

Gerald McKinnon is the Managing Partner of GWM Consulting CC. He does consulting to organisations on implementing voice of the customer initiatives as well as assisting organisations to improve their service experience to their customers through a holistic programme of continuous improvement initiatives.
Gerald McKinnon has a Certificate in Leadership (honours) from the Graduate School of Business (GSB) of the University of Cape Town. He has worked in the service industry for a large financial service company in South Africa for over 30 years and is an international and local speaker on customer service.

By profession, Mr. Woodbridge is sociologist, market researcher, business consultant, mediator and entrepreneur; he frequently gives talks and lectures on business development and international trade development subjects.
In 2004 The Woodbridge Institute was formed to consolidate and develop this important aspect of the business. New research methods, especially in the psychological field, have been a strong focus in the institute's work. The institute's principal clients are multi-national concerns, the German political parties and the sporting federations, e.g. FIFA and Olympic Games, for whom we maintain a coordination office in Lausanne, Switzerland.

Activities in Russia, China and India form part of the institute's future vision. An office was opened in Moscow during 2007, one is planned in the near future in India and business has been conducted in China for several years now.

In total, the various aspects of Woodbridge can draw upon a resource of some 80 international advisers with a very broad range of business acumen. Likewise, more than a dozen strategic alliances complete our offering.

Read Mr. Woodbridge's full BIO

About the program:

To complement our solution and extend the availability of on-demand customer relationship management and application development expertise, we partner with regionally based consulting firms.Ransys' authorized partner consultants are trained in product functionality and capabilities. They can help our customers quickly implement the Attentive® suite and to meet their customers specific business needs.

Align Your Business with On-Demand Growth
With wide customer base worldwide, Ransys is riding the wave of on-demand solutions. By helping our customers achieve their company goals, it in turn increases profitability and further aligns the business with explosive industry growth. From client identification and product implementation to customer retention and beyond, our partners have become an integral part of this winning formula. When you partner with Ransys, our success becomes your success.

Partner Program Opportunities
From our integrated partnering platform, we allow you to market, configure, integrate, and implement our products and solutions worldwide. Our consulting partners provide implementation of software solutions, integrations to legacy systems, process and change management and strategic business services with focus on on-demand and improve customer experience.

Something for Everyone: Support Across the Partnership Lifecycle
The Ransys Partner Program operating premise incorporates three major goals:
• Increase our partners' revenue and profits.
• Align our technologies to meet customers and partners business needs.
• Simplify our partners experience with Ransys through relevant communications and streamlined processes.

Tools and Resources
The Ransys Partner Program is structured to deliver a progressive set of benefits and support at all stages of the implementation process, based on your level of investment and type of relationship(s). Tools and resources available include: Education, Technical Support, Sales and Marketing.

If you believe your organization is a viable partner candidate and is interested in developing a mutually beneficial relationship, please send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it