Past Events

October 27 - 30, 2009

Customer Experience Exchange 2009

Driving Customer Experience & Business Performance: The Key to Retention, Loyalty & Profit

Airport Hotel, Brussels, Belgium

Ransys sponsored an exhibition stand and had meetings with potential prospects.

Exchange agenda

July 29, 2009

ATIO Annual Conference - The Power of Curiosity!

Johannesburg

Ransys had an exhibition stand and a 1hr speaking slot about Attentive ACE® and its successful implementation at Old Mutual Healthcare.

Conference agenda

May 28 - 29, 2009

4th annual driving revenue in Telecom Business sales

Vienna

Ransys had a speaking slot about Event Driven Feedback, which is the one of the main concepts of Attentive ACE®

Download Agenda

Friday, March 27, 2009

Ransys' Professional Round Table Seminar about Event Driven Feedback

Two Oceans Aquarium, Cape Town

Opening Session:

The concept of Event Driven Feedback (EDF) and how it enables organizations to improve their customer experience, by Eyal Lubin, Head of Methodology

Download EDF presentation 

Main Session:
Old Mutual Healthcare's Attentive ACE® Case Study, by Gerald McKinnon - Services and Operation executive

Download OMH case study presentation 

Nov 25-26, 2008
Customer Experience Exchange
Hotel Okura, Amsterdam

Ransys sponsored Leumi Card case study by Shir Hazaz, Head of Service Quality

Customer Feedback: Turning Measurement Into Action

• Evaluate the difference between measuring, monitoring and improving, and the impact these processes will have on your bottom line

• Find out how to transform feedback into a powerful measurement and improvement tool for all managerial levels

• Assess customer feedback and influence operational strategy to maximize organizational benefits

Download Leumi Card Case Study presentation

Sep 21-26, 2008
Oracle Open World
San Francisco
Ransys Feedback Technologies had an exhibition stand #2142 and presented its innovative integration between Attentive ACE® and Oracle Siebel CRM; an integration that enhances Siebel with the Voice Of the Customer.
Event's website