This major upgrade of Attentive™ ACE presents several major improvements:

• MyAttentive - ushers in a new era in turning customer feedback into actions and organizational improvements in the ongoing process of upgrading the customer experience.
MyAttentive is a web-based working environment for daily use by unit managers in the service center. It enables managers to stay in line with their objectives by presenting them with information regarding the way customers see their unit's achievements, such as summary and comparison reports, as well as on-line operational data. Additionally, managers are now able to assess the customer's reaction from the feedback given, and add their own views in order to complete the picture and initiate activities that will truly improve the customer experience offered by their units.

• Easier integration with the client's systems - is now available thanks to major improvements in the SDK Suite. As a result, organizations can define Attentive™ ACE to automatically import service interactions from their Information Systems (CRM, etc.), directly triggering the Event Driven Feedback process.

Future plans for the next version release (Summer 2009):

• Improvements in the sampling mechanism - directed by the High Resolution Feedback concept, according to which feedback collection should be prioritized by considering several dimensions (event, agent, customer, channel, etc.) so as to gather the information that is most valuable for the organization. The next version will include major improvements in the Attentive™ ACE's dynamic sampling algorithms, making it easier for users to define the sampling rules.

• Attentive™ ACE inference mechanism - automatically adjusting the sampling rules in a way that aligns them to the dynamic environment of service centers, enabling real-time selection of customer interactions to gain the feedback that is most valuable to the organization.