Ransys and ATIO create new partnership

ATIO and Ransys Feedback Technologies officially announced its' partnership agreement at an exclusive executive Round Table Seminar held in Cape Town recently. As part of the agreement, ATIO will now provide the Attentive™ Customer Experience (ACE) solution for the first time in Southern Africa.

Ransys' Attentive™ ACE solution is globally recognized for its ability to provide proactive feedback management solutions by monitoring customers' perception of their experience with a company.

"Our approach to customer service has always been around listening, asking questions and then responding to our customers' needs by formulating unique strategies in support of their business objectives. It is this strategy that enables ATIO to maintain superior customer interactions because of our ability to transform our customer's feedback into actionable business deliverables" says Andre le Roux, MD ATIO interactive division.

"This partnership affords us the opportunity to tap into ATIO's vast experience in implementing innovative solutions. We believe that it is this experience that will help grow our presence in the South African market and continue to lead the enterprise feedback management field" says Eli Matara, International Sales, Ransys.

"Ransys chose to partner with ATIO on Attentive™ ACE because we believe that this solution has unique selling points which compliment ATIO's range of unique services and best differentiate us from our competitors" says Matara.

ATIO, a leading black empowered specialist ICT services provider, has a reputable customer experience of over two decades based on a well thought through customer engagement model. Ransys' Attentive™ ACE solution fits perfectly with ATIO's customer service strategy to provide near real time processes with high resolution feedback that can be easily and effectively implemented without compromising the quality of service.

"We chose ATIO as our preferred solution partner in Africa following a close examination of its technological and business capabilities. ATIO is the perfect partner to promote Attentive™ ACE throughout Southern Africa" says Matara.

"Old Mutual Healthcare is the first South African company to use the Attentive™ ACE solution to support its service strategy of meeting and exceeding the needs of our customers by pro-actively measuring and acting on our customer's service experience. We are pleased to have made the choice to use the Attentive™ ACE solution" says Gerald McKinnon, Services and Operation Executive, Old Mutual Healthcare.

Some of the added value that ATIO aims to bring to the South African market includes larger cumulative savings due to decreased operational costs, superior customer satisfaction and streamlined business processes. ATIO's existing converged communication strategy will assist the contact centre and other parts of the organization to increase profitability by increasing their ability to compete while reducing expenses and ultimately improving customer retention.

"It is for this reason that ATIO is delighted to provide our customers with an experience that enables them to continuously improve their performance by measuring their customers' perceptions by means of a constant stream of Event Driven Feedback" concludes le Roux.

According to Eli Matara, the South African business market is starting to embrace, understand and value the importance of monitoring customer experience and listening to the voice of the customer in order to become customer centric organizations. Most South African corporations see the need to differentiate themselves from other players in the market through superior quality of service.

ATIO

ATIO is a black empowered specialist ICT services provider with over two decades experience, focusing in niche market areas. ATIO's interactive division provides integrated communication services such as contact centres, workforce optimisation, self-service automation, converged networks, unified communications, IP telephony and mobility. The ATIO telecoms division provides performance management services focused on radio network optimisation, IP service assurance, WiMAX testing solutions and revenue assurance. The ATIO IT-services division provides businesses with functional IT solutions and services which include managed IT services, system integration and professional services

If you believe your organization is a viable partner candidate and is interested in developing a mutually beneficial relationship, please send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it