Old Mutual Healthcare Voice Of the Customer Webinar

Learn how Old Mutual Healthcare transformed into a Customer Centric organization by implementing a Voice Of the Customer program

In today's business environment, intensive service organizations are seeking for "Voice of the Customer" strategies to enhance their service delivery and customer experience.

If you like to learn how to increase customer satisfaction and loyalty? how to create employees' engagement in your contact center? and how to turn your contact center into a profit center?

Then you should download the following presentations and view the recorded webinar that was held on 

June 23, 2009 by the following speakers: