Attentive® FM (Feedback Management) stands as the foundation of the Attentive® Suite and is necessary for attaining basic and advanced feedback management capabilities, and for promoting organizational attentivity. Being an off-the-shelf software package, it intends to satisfy the vast range of modern organization needs for collecting and analyzing feedbacks from the organization´s internal and external customers. Coherent with the strategy led by the Attentive® Suite, accumulated experience and best practices are embedded in Attentive® FM, allowing organizations to really listen to people while measuring both hard and soft data. As the Attentive® Suite presents a holistic approach of a single central system responsible for the entire organizational feedback processes and surveying matters, Attentive® FM also includes all the basic engines needed for creation, distribution, collection and analysis of feedback processes. Progress modules and solutions that compose the Attentive® Suite use those engines as well and allow organizations to increase their ability to run specific feedback and evaluation processes.
Attentive® FM includes the following components:
- Powerful user friendly Questionnaire Designer - Allows the user to easily create the desired questionnaire, including all types of questions, complex logic structures and progressive definitions.
- Easy to use Web Themes Designer - Enables the questionnaire to be presented to the respondents with the organization´s branding and unique look-and-feel, with no help needed from IT specialists or software developers.
- Respondent List Constructor - Builds an hierarchal structure or a flat list of the intended respondents along with unlimited number of background data fields.
- Verity of data collection methods - Are supported by Attentive® FM- web/e-mail, telephone interviews, PDA, scanning of paper sheets and manual input.
- Feedback process management tool - Presents the progress status of the feedback process in several presentation levels, and enables the user to send e-mail messages to the respondents (if relevant).
- Analysis and Reporting wizards - Allow users to produce several report types through a series of self-explanatory stages. Defined reports are possible to be saved for frequent production.
Implementing Attentive® FM presents several major benefits that highlight its unique contribution to the organizational feedback management processes:
Comprehensive feedback solution - Attentive® FM enables the entire stages involved in the feedback process - starting from creating and designing the questionnaire or feedback form and constructing a list of respondents, through forms distribution and management of response progression, to process completion by collecting the data and analyzing it. A wide set of advanced features enables users to modify processes to precisely match organizations' needs.
Cross-organizational deployment - Feedback processes created and managed by Attentive® FM serve units all around the organization and are directed both internally (for departments such as Human Resources, Organization and Methods) and externally (for departments such as Marketing, Customer Service/Care, Research etc.).
Easy to operate - User friendly GUI and logics makes it easy for the simple user to intuitively create and manage feedback processes. No help is needed from IT specialists or software developers in any of the operation stages.
Fast implementation - Installed rapidly, only short training is required in order to gain control of Attentive® FM. After few days of operation, users can master the software´s features and capabilities.
Foundation for advanced solutions - Attentive® FM serves as a platform for implementing any of the advanced solutions constitute the Attentive® Suite. Organizations may expand their feedback, evaluation and surveying desires in the same working environment and save resources whilst increasing the efficiency from the software.
Powerful questionnaire designing capabilities - Allows the simple user to create and design sophisticated questionnaires, including several types of questions, complex structures such as matrixes and tables, logic conditionings, multilingualism, organization´s branding (logo, colors) and more.
Complete reusability of each created item - Starting from single questions and questionnaires, to lists of respondents and even entire defined feedback processes. Each item may be reused as is or to be duplicated and modified easily, in order to enable minimum needed user efforts.
Heightened flexibility - for changes before and during the feedback process.
Verity of data collection methods - Is supported in order to suite the organization, respondents and process characteristics: e-mail/web, telephone interview, scan, PDA devices, and manual input.
Information processing and analysis component - Enables production of several types of on-demand reports. Production is done through user friendly wizards, and saving common reports definitions is allowed for repetitive production.
Users Management and control tools - Enables an administrator to supervise the information sharing. Permissions are handled both in the item level (folders visibility and accessibility) and in the functionality level (operation allowed by users).
Increased security - Including database ciphering for feedback anonymity, software login using Windows Authentication or Active Directory permissions, coding of sent links for web feedback forms.
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