Six reasons to choose Attentive™ ACE

The six good reasons for intensive service organizations to choose Attentive™ ACE are:

1. Ransys Feedback Technologies is a leading global provider of EFM (Enterprise Feedback Management) solutions that was listed both by Gartner and by DMG Consulting (see Analysts Coverage) as a leading provider of EFM and as a "leading global contact center surveying and analytics system" (DMG, 2007 & 2008).
2. Ransys developed the Attentive^™ ACE system, the first really native system that is totally dedicated to customer feedback management. The system is based on enormous accumulate experience in developing near real time processes for surveying customers and high resolution feedback for management that can be easily and effectively incorporated into daily practice for providing the best possible service for the customer. Feedback processes, created and managed by Attentive^™ ACE, serve units all around the organization and are directed primarily for the contact center and also both internally (departments such as Human Resources, product management, IT Training and Methods) and externally (for departments such as Marketing, Research, Sales)
3. Ransys has more than 200 customers around the globe that implemented the Attentive^™ Suite and more than 15 leading global organizations that implemented Attentive^™ ACE, such as Mobilkom Austria, Nice, Comverse, Orange, Old Mutual Healthcare and Leumi Card to mention just a few.
4. ROI - Ransys calculates that the direct cost of Attentive^™ ACE can be covered by the average contact center in just 3 to 6 months, even if applied only to improve enterprise processes in only one area. When used effectively and across all areas of the enterprise the use of Attentive^™ ACE can result in much larger accumulative savings, assisting the contact center to increase profitability, market share and its ability to compete while reducing expenses.
5. Event Driven Feedback (EDF) - Attentive^™ ACE is based on innovative EDF methodology, providing timely alerts to management that are triggered by customer feedback and allowing a rapid response that enables changes in people, processes, policies and products to quickly enhance the customer experience and moderate recurrences of negative sentiment. In an enterprise that is highly service-oriented, such as in banks, telecoms, insurance, HMOs, public services, appliances and retail, a quick response to customer perception and point of view can lead to rapid adjustments to flawed service standards and lead to higher customer retention, lower cost of service and increased profitability.
6. Attentive^™ ACE was endorsed by the large leading global providers of customer relationship management (CRM) solutions and has entered into partner programs with Microsoft, Oracle Siebel, IBM, and Amdocs where Attentive^™ ACE can be offered as a fully integrated portion of their CRM offerings. As for today Attentive^™ ACE has the ability to sync with any known DB or application especially in heterogenic environments where multiple applications gather data regarding customer touch points, shipment, billing...