Complaint Management

An application that allows the organization to manage customer complaints that generate alerts to the relevant managers.

The Complaints Management solution enables customer service representatives and fron tline managers to initiate a complaint for a product or service coming from multiple sources like phone, fax, email, or the web. All crucial details and parameters about the product or service as well as the incident are captured. Depending on the complaint parameters, it the case is automatically routed for investigation, response, and reporting. Alerts are sent to relevant managers according to severity and priority.

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